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Return / Exchanges

If you are not completely satisfied with your purchases, items can be exchanged for another size, item or credit note within 30 days of receipt. Exchanges will incur additional freighting costs. In order to return your purchase, ensure the product is in its original condition and packaging and is in a resalable condition. 

 

Return postage costs are at your expense unless your item(s) are faulty or incorrect. If this is the case, please contact The Kingsman Collection by phone or email prior to sending your item(s) back to us so we can assist you. 

 

Where an exchange is required, the best way to exchange an item is to include a prepaid post bag with your exchange so we can post your exchanged item directly back to you. Otherwise, your credit card will be charged for the additional freighting costs and any pricing differences for the exchange.

 

Please choose carefully as we cannot offer a refund for change of mind* purchases. We cannot refund or exchange earrings for hygiene purposes.

 

If you require any further assistance feel free to contact us via email.

 

*In accordance with Australian Consumer Law, you do not have a right to return a product if you:

  • changed your mind
  • ordered the wrong product
  • found the product cheaper elsewhere
  • found a better product elsewhere
  • were aware of the relevant fault before buying the product
  • damaged the product by misusing it
  • used the product for a long time and the problem is as a result of usual wear and tear.

 

WARRANTIES

Subject to applicable conditions and exclusions, handbags are protected from the original date of purchase by a one-year limited warranty (proof of purchase required). If the handbag or small leather good proves to be defective in material or workmanship under normal use any time within the first year, we will repair or replace the item free of charge with same or comparable product.

 

The variations in colour and texture are the prized characteristics of beautiful tanned leather. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag. The warranty does not cover damages arising from dye transference, accidents or misuse.