Refund policy

The Kingsman Collection hope you love your new purchase. If not, we will happily accept your return for store credit or a refund subject to the conditions below. Your item(s) can be returned within 14 days of receipt, provided they are unused and in their original condition. If you wish to exchange your item, we can offer an exchange in the form of store credit. Where applicable, promotional codes or valid offers applied on orders will be honoured for store credit.

Sale items can be returned for store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, it can still be returned for a refund unless specified under the terms of the promotion. Items purchased with store credit can be returned for store credit only, including full-priced items. In the absence of any fault or error, items that are purchased as Final Sale cannot be returned.

Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use.

If you believe your item is faulty, please contact us prior to sending it back.
Return postage costs are at your expense unless your items are faulty or incorrect. If this is the case, please contact us prior to sending your item(s) back to us so we can assist you.

Returns will be accepted subject to the following conditions:
1. Items are returned to us within 14 days of receipt.
2. Items are in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
3. Footwear and eyewear are accompanied by their original box or case.
Please note that, in the absence of any fault, returns are not available for any underwear, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.

Faulty items:
If you believe your item is faulty, please contact us prior to sending it back.

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.

What defines faulty?
- Manufacturing faults.
- Goods that have been wrongly described.
- Goods that are different to the goods that you ordered.
- Goods that do not do what they are supposed to do.
- Goods that have defects that were not obvious or that we did not bring to your attention.